Dear Nicola King,
I have recently been concerned about the system not showing a tracking number for your order. I contacted the USA office about the delay. It is due to the issues all companies are presently going through shipping between Europe and the UK. 
Anyway I  have re-submitted your order and hopefully it will be processed and shipped much quicker this time. If you happen to receive the two orders, please keep both of them, one as a complimentary offer from us for the inconvenience of the delay.

Best Regards,
Customer service

