<h1 style="font-size:24px;margin:0px 0px 20px;padding:0px;line-height:22px;color:#222222;font-family:Arial, Verdana, sans-serif;font-style:normal;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Frequently Asked Questions</span></h1>
<div class="std" style="margin:0px;padding:0px;color:#222222;font-family:Arial, Verdana, sans-serif;font-size:11px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>A) Privacy and Security</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#a1" style="color:#333333;">What is your privacy policy?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#a2" style="color:#333333;">Is my credit card information kept secure?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#a3" style="color:#333333;">I don't wish to give my credit card information online. Are there other ways to order?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />B) Products</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b1" style="color:#333333;">Which product is right for me?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b2" style="color:#333333;">Where are your products manufactured?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b3" style="color:#333333;">How can I view the Supplement Facts for an item?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b4" style="color:#333333;">I have the catalog item number of the product I'd like to purchase. How do I order it?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b5" style="color:#333333;">How do I find information about a product?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b6" style="color:#333333;">A product I wish to buy is out of stock. Can I still order it?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#b6" style="color:#333333;">A product I wish to buy has been discontinued. What can I do?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />C) Order status</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c1" style="color:#333333;">How can I find out the status of my order?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c2" style="color:#333333;">Will I be notified when my backordered item will be available or if the expected ship date changes?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c3" style="color:#333333;">I'm missing an item from my order. What do I do?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c4" style="color:#333333;">When will my order ship?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c5" style="color:#333333;">My order needed verification; will it ship today?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#c6" style="color:#333333;">My order has a backordered item or a gift card; will it ship today?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />D) Pricing</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#d1" style="color:#333333;">What is your price matching policy?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#d2" style="color:#333333;">When do the promotions and prices on the website change?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />E) Accounts</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#e1" style="color:#333333;">Do I need to set up an account to shop on the website?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#e2" style="color:#333333;">I have changed my address, email address and/or credit card. How do I change my account information?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#e3" style="color:#333333;">I've forgotten the password for my account. What should I do?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#e4" style="color:#333333;">How do I "Sign out" of my account?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />F) Ordering and Payment</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f1" style="color:#333333;">How do I place an order?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f2" style="color:#333333;">How do I use the Quick Reorder Feature?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f3" style="color:#333333;">If the status of my order is "Open" what does that mean?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f4" style="color:#333333;">Can I make changes to my order after I have submitted it?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f5" style="color:#333333;">Can I cancel my order once it has been submitted?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f6" style="color:#333333;">When am I charged for the items that I order?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f7" style="color:#333333;">I order the same products each time. Can I be set up to receive them automatically?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f8" style="color:#333333;">Can I view orders I've placed in the past?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f9" style="color:#333333;">Will you notify me if there are problems with my order?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f10" style="color:#333333;">What forms of payment do you accept?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f11" style="color:#333333;">Do I need to pay sales tax with my order?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#f12" style="color:#333333;">If one or more of my items are on backorder, when will I receive my order?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <strong><br /><br />G) Shipping</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g1" style="color:#333333;">When will my order ship?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g%DB%B2" style="color:#333333;">Where are you shipping my order from?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g3" style="color:#333333;">What shipping carriers do you use?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g4" style="color:#333333;">What are your shipping options? How much does each cost, and how long will it take?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g5" style="color:#333333;">Will you notify me when my order has been shipped?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#g6" style="color:#333333;">Can I ship to an address other than my own?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br /><br />H) Return Policy</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h1" style="color:#333333;">What is your return policy?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h2" style="color:#333333;">What is your return address?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h3" style="color:#333333;">What should I do if my items arrive damaged or defective?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h4" style="color:#333333;">What should I do if I received the wrong item?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h5" style="color:#333333;">Can I return products I ordered through the web or catalog to a retail store?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h6" style="color:#333333;">Can I return a purchase I made at a retail store to the warehouse?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#h7" style="color:#333333;">How will returns be processed for purchases made with Healthy Awards Certificates?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />I) Coupons and Promotions</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#i1" style="color:#333333;">How do I get coupons from the Vitamin Shoppe?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#i2" style="color:#333333;">Do you sell gift cards?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#i3" style="color:#333333;">My coupon is not working. What do I do?</a></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="#i4" style="color:#333333;">How do I redeem Coupons on the website?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />J) Customer Care</strong></span></p>
<ol start="1" style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a href="j1" style="color:#333333;">How do I contact Customer Support?</a></span></li>
</ol>
<p style="margin:0px;padding:0px 0px 20px;"><br /><br /><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>A) Privacy and Security</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="a1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>What is your privacy policy?</strong><br />We care about the privacy of our customers. Please read our entire <a href="https://www.buynutritionals.sg/content/1-privacy-and-security-policy" style="color:#333333;">Privacy and Security Policy</a>.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong>Is my credit card information kept secure?</strong><br />You can shop at www.buynutritionals.sg with confidence. </span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="a3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>I don't wish to give my credit card information online. Are there other ways to order?</strong><br />At Buy Nutritionals Direct, you can shop any way you want. If you don't wish to shop online, you may order by phone by calling toll-free at: +60 17 865 4326. </span><br /><br /><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>B) Products</strong> <br /></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>Which product is right for me?</strong><br />You may start your research using our product information pages for each product. Please check with health care professional for guidance. <br /></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>Where are your items manufactured?</strong><br />All Buy Nutritionals Direct nutritional products come from a state-of-the art manufacturing facility at USANA Health Sciences, 3838 Parkway Blvd, Salt Lake City, UT, United States.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>How can I view the Supplement Facts for an item?</strong><br />Most of the products on our website have detailed supplement facts available. Click on the Supplement Facts tab under the product image on the product page to view. If supplement facts are insufficient, please contact us at +60 17 865 4326 for more information.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>I have the catalog item number of the product I'd like to purchase. How do I order it?</strong><br />Look for the “Search by keyword or Item#” which you will find under the shopping cart image on the top right side of the home page. Enter your item number and press search. You'll be linked to a page where you can find the product you want to buy. The rest of the checkout procedure is the same.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b5" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>How do I find information about a product?</strong><br />There are several ways to find information on all of our USANA products:</span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><span style="text-decoration:underline;">Use our search engine</span>: Located at the top right corner of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. Enter a keyword for a particular product and you will be taken to the product information page.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><span style="text-decoration:underline;">Click on our menu</span>: Located at the top of the page, our quick menu links will help you find what you need in a flash.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><span style="text-decoration:underline;">Browse and learn</span>: Click on the "Product Information" tab on the products page to view detailed nutrition and ingredient information.</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Still need help? Please contact us at +60 17 865 4326.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b6" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />A product I wish to buy is out of stock. Can I still order it?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="b7" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>A product I wish to buy has been discontinued. What can I do?</strong><br />We’re sorry, but we are not able to order products that have been discontinued.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>C) Order Status</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="c1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>How can I find out the status of my order?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">You can call our support line at +60 17 865 4326 or email us at info@buynutrionals.com.my. Your initial order is processed within 24-48 hours. Then it will 3-5 business days to reach your residence. We ship packages monday through friday.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="c2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Will I be notified when my backordered item will be available or if the expected ship date changes?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">If one of our items is on backorder we will notify you via email on when we expect the product to be available.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="c3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>I'm missing an item from my order. What do I do?</strong><br />If an item has is missing from your order please</span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Check your invoice to ensure that missing item is not on backorder.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <a name="c4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong><br />When will my order ship?</strong></span><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><br />Your order will be shipped within 24-48 hours of your intial order during business hours.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="c5" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>My order needed verification; will it ship today?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="c6" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>My order has a backordered item; will it ship today?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Unfortunately no. An item that is out-of-stock requires more time to process. Backordered items will be delayed for as long as it takes for us to get a new shipment of the product.<br /><br /></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong>D) Pricing</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="d1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>What is your price policy?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Buy Nutritionals Direct offers competitive prices for all of our items. Our prices are 10-20% lower than the retail prices offered on the corporate USANA website. We are a USANA Independent Distributor that offers USANA nutritional products at the lowest price. We will frequently run special promotions such as free shipping and product discounts.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="d2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>When do the promotions and prices on the website change?</strong></span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Prices on our website can be updated at any time and may change for weekly and monthly specials.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong><br />E) Accounts</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="e1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />Do I need to set up an account to shop on the website?</strong><br />If you want to purchase products online you must <a href="https://www.buynutritionals.sg/my-account" style="color:#333333;">set up an account</a>. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="e2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>I have changed my address, email address and/or credit card. How do I change my account information?</strong>Click on the "<a href="https://www.buynutritionals.sg/my-account" style="color:#333333;">My Account</a>" option at the very top right of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature and view your order history.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <a name="e3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>I've forgotten the password for my account. What should I do?</strong><br />Click on the "My Account" option at the very top right of the home page. Scroll down to the "Forgot Your Password" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us at +60 17 865 4326.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="e4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />How do I "Sign out" of my account?</strong><br />If you are using a public computer, you will want to log off, or "Sign out" of your account, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the right-hand column of help:</span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>If you are signed in: </strong>Your account name and a "Sign out" link will appear below the header in the upper right hand corner of our help page and the same place on the "my account" page. You can click the "Sign out" link at any time to exit your account.<strong></strong></span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>If you are not signed in: </strong>The "Sign out" link will not be available.</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><br /><br /><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong>F) Ordering and Payment</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="f1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>How do I place an order?</strong><br />To place an order using your shopping cart, follow these simple steps:</span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Add items to your cart by clicking the Add to Cart button displayed along with the product description.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Enter your billing, shipping and payment information as directed.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Confirm your order by clicking the SUBMIT ORDER button located at the bottom of the confirmation page.</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong></strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>If the status of my order is "Open" what does that mean?</strong><br />An order in open status is an order that is being processed but hasn't shipped yet.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Can I make changes to my order after I have submitted it?</strong><br />We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f5" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Can I cancel my order once it has been submitted?</strong><br />We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f6" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>When am I charged for the items that I ordered?</strong><br />Your credit card is charged on the same day that you make your order. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. The backorder item will ship as soon as it is available.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f7" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>I order the same products each time. Can I be set up to receive them automatically?</strong><br />If you are looking to receive products automatically consider our Preferred Customer Program. There are no sign up or annual fees to enroll in USANA's Preferred Customer Program. Membership is completely free. You will have access to all USANA's nutritional products at the absolute lowest price. Your orders will be processed within 24-48 hours and shipped directly to your home. <a href="https://www.buynutritionals.sg/content/7-save-as-preferred-customer" style="color:#333333;">Click Here</a> to become a Preferred Customer.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f8" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Can I view orders I've placed in the past?</strong><br />Yes. Click on the "<a href="/customer/account/login/" style="color:#333333;">My Account</a>" option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f9" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Will you notify me if there are problems with my order?</strong><br />We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f10" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>What forms of payment do you accept?</strong><br />We accept the following credit cards:</span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Visa</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">MasterCard</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">American Express</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Paypal</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="f11" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong>Do I need to pay sales tax with my order?</strong><br />Residents in some states must pay applicable sales tax for certain types of products. To see if your order will be charged sales tax, please <a href="#" style="color:#333333;">click here</a>; or refer to your local sales tax rate as applicable.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />G) Shipping</strong><strong></strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="g1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>When will my order ship?</strong><br />Your initial order will be processed within 24-48 hours. Shipping will take 3-6 days to reach your residence. We ship packages monday through friday.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="g2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Where are you shipping my order from?</strong><br />Most packages are fulfilled and sent from Salt Lake City, UT. In some cases, packages may be sent from the offices of Buy Nutritionals Direct which will result in even faster shipping. </span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><a name="g3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>What shipping carriers do you use?</strong><br />Most packages will be sent using UPS Preferred Track (3-6 business days) or USPS Priority Mail (2-3 business days).</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="g4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>What are your shipping options? How much does each cost, and how long will it take?</strong><br />All orders shipped within the Malayasia will be charged a standard shipping fee of RM5.00. Shipping will be free on all orders over RM250. Your initial order will process within within 24-48 hours and will take between 3 to 6 business days to reach their destination. We ship packages monday through friday.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <a name="g5" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Will you notify me when my order has been shipped?</strong><br />You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <a name="g6" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong>Can I ship to an address other than my own?</strong><br />Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><br />H) Return Policy</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="h1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>What is your return policy?</strong><br />Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product to Buy Nutritionals Direct within thirty (30) days for replacement, exchange, or full refund of the purchase price. The customer must be responsible for shipping their package.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;">You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request (within 5 business days).</span><br /><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">If you need to return an item, simply login call us at +60 17 865 4326 or email us at info@buynutrionals.com.my.<br /><br /></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="h2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>What is your return address for catalog or website orders?</strong><br />BN Direct - Returns </span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">PMM box 164,Lockbag 2,</span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Pusat mel Miri,98000</span><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Miri Sarawak</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="h3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />What should I do if my items arrive damaged or defective?</strong><br />We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please call us at +60 17 865 4326. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="h4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />What should I do if I received the wrong item?</strong><br />If you received the wrong product, flavor, size or color, simply call +60 17 865 4326. Give your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="h5" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />Can I return products I ordered through the website?</strong><br />Yes. Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product to Buy Nutritionals Direct within thirty (30) days for replacement, exchange, or full refund of the purchase price. The customer must be responsible for shipping their package.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;">You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request (within 5 business days).</span><br /><br /><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">If you need to return an item, simply login call us at +60 17 865 4326 or email us at info@buynutrionals.com.my.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><br /><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong>I) Coupons and Promotions</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="i1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>How do I get coupons from Buy Nutritionals Direct?</strong><br />You will get discount coupons from Buy Nutritionals Direct for USANA products when you opt in with your email address to receive emails regarding special Buy Nutritionals Direct discounts and promotions. To opt in, check the box that says "Yes, I'd like Buy Nutritionals Direct to contact me regarding future discounts" during check out. <br /></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="i2" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />Do you sell gift cards?</strong><br />No. We do not offer gift cards at this time.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="i3" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><br />My coupon is not working. What do I do?</strong></span></p>
<ul style="margin:0px 0px 0px 20px;padding:0px;">
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Make sure you have met the minimum purchase requirement stated on the coupon.</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Check that the coupon is not expired</span></li>
<li style="margin:0px;padding:0px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;">Make sure that your coupon is being used in the correct channel: web, catalog, store.</span></li>
</ul>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"> <a name="i4" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a><strong><br />How do I redeem Coupons on the website?</strong><br />During the checkout process, you will be able to enter your coupon information when you enter your payment information.</span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-size:10pt;font-family:arial, helvetica, sans-serif;"><strong><br />J) Customer Support</strong></span></p>
<p style="margin:0px;padding:0px 0px 20px;"><span style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><strong><a name="j1" class="mceItemAnchor" style="color:#333333;width:12px;line-height:6px;background:url(&quot;img/items.gif&quot;) no-repeat left bottom;"></a>How do I contact Customer Support?</strong><br />For product inquiries or additional questions, customers within the Malayasia may call +60 17 865 4326 - Monday through Friday from 9:00 AM ET to 8:00 PM ET or email info@buynutrionals.com.my.</span></p>
</div>