15/1/15 10:28 - Customer emailed in asking about delivery, I can see that the package was delivered by APC on 14/1/15 within 5 working days. I have launched a tracer with APC at 10:24 and replied to customer explaining that the package was delivered and we are now trying to locate the package. APC consignment number is 1754389 and print outs now available in the complaints file. - Simon Smith