01/06/2014 - Customer email received re no receipt of goods from order on 9th May 2014. - Simon Smith

02/06/2014 - Customer email read, and investigations launched into issues, however it is clear the customer has incorrectly entered the postcode for delivery, and we have sent the goods to the post code provided. APC have a signature from a Malayapillay which is concerning, and Anne is investigating and driver will be attempting to collect the 1 x mail pack on 03/06/2014. Have spoken with Graham, Sophie and Rachael at wordpay and they are all concerned at the amount of time which it has taken for customer to notice package was not delivered.

Having also spoken to the customer I am concerned that she believed the products were coming from outside of the UK and blames the mobile site for removing the Second number 2 of her postcode which is in the middle of the postcode not the end of the postcode. It was also explained that she was made aware of the delivery conformation on 15th May the day after the package was shipped out. 

APC will get back to me when they have an update and we can take it from there, if we can not retrieve the products i will need to discuss with John what our next steps are. Either we replace 3 x Essentials and make a claim for the products against the person at the wrong address, or we refund the transaction and loose the money, either way a loss for us.

APC Reference number 2015564 (7023z953018) - Simon Smith

03/06/2014 - Anne provided some updates which is that the package was unable to be collected as no one was in. have requested re attempt on 04/06/2014, Anne will update on 04/06/2014. - Simon Smith

04/06/2014 - Anne at APC had arranged for collection of the goods from the wrong address however nobody was in, and Anne asked should we make a Second attempt. I asked for a second attempt at a different time and Anne said she would sort it out. First attempt was made at 14:11pm - Simon Smith

05/06/2014 - Second attempt again unsuccessful for collection of goods from the wrong address time for second collection was at 11:50 am, again nobody was in. - Simon Smith

04-06/06/2014 - Spoke with Rachael at worldpay numerous times regarding the issue, and she advised not to refund or replace products. and just to email the customer explaining the situation. - Simon Smith

06/06/2014 -  Customer replied to email and said that she wanted information from us which would be one giving out company information and two breeching data protection against other people who could or were discussed during general conversations. APC need to be made aware not to release signature to anyone else.

07/06/2014 - Spoke with Anne again and she is going to send a dummy MP16 to HP2 5PQ and obtain a signature and also try and retrieve the products. As Such I am going to send what paperwork we have and are able to release to Ms Joshua now, and use this as an MP16 to HP22 5PQ and get a signature form her as well.  - Simon Smith

09/06/2014 - APC tracking numbers for dummy MP16's
HP22 5PQ - 	1080685
HP2 5PQ - 
Will confirm deliveries on Tuesday 10/06/2014 - Simon Smith 

