09/10/13 - Your order confirmation number is: 94238334 - Simon Smith
15/10/13 - checked delivery left at front door, concerned as customer also asking where are products, contacted worldpay regarding transaction for 104.50 id 2808691106 and they provided id for the older of 22.59 which is 2716562395 - simon smith
15/10/13 - No communication received from customer, when tried phone, worldpay are aware of the situation (Mark) however they can only note further information on charge backs or incident references, but an incident reference number will be the wrong approach if charge back is raised.
New Advice is to take all transaction ID's down and place into comments box, i am also going to check with worldpay if we can feed this back to PRESTA for future orders. - Simon Smith
16/10/13 - case number ups 1-3242856278, time 11:49 should hear back, Rachel in ups has been dealing with this. - Simon Smith
16/10/13 - 11:17 call from val ups Tamworth, will get back to me regarding customer authority or signature. contacted mark at worldpay also waiting a call back from him. - Simon Smith
16/10/13 - 11:55 no shipper release number number entered. Raise a Tracer with the call centre, not able to locate the release number. Contact USANA, further to investigate. - Simon Smith
16/10/13 - 12:45 mark at worldpay was unavailable however wayne was helpful and said we need proof of delivery otherwise we could end up refunding the goods. still trying to establish if Customer received goods or not. - Simon Smith -
16/10/13 - 15:30 Susan woods at usana is investigating usana policy and I am awaiting to hear back regarding if a shipper release is something they do. - Simon Smith
16/10/13 - magaed to contact kirsty and we have received the products, cheryl from ups called again to check on status and was advised i would call back when i had more information.