28/05/2014 - Customer was not in, APC driver got stuck inside the customers gates onto drive/road, called APC East Kent for help. Provided a telephone number, and believe the driver got out without any issues. Customer package was carded.

02/06/2014 - Customer still has not yet collected or made arrangements for the package, will request a re-route from the depot back to park place, products will be refunded minus charges totalling to £1.56 (3%), £6.00 Shipping charge, £10 administration and Re-Routing Fee. leaving refunded value at £34.42 APC Ref 2508382. - Simon Smith 